Refund policy

Every quilt we make is made just for you, so it can't be returned like a store-bought item. Here is how we handle changes and problems. If anything ever feels unclear, just email us. We're happy to help.

Before we receive your quilt. You can cancel any time before your quilt arrives, and we will refund your payment in full.

After we receive your quilt, before quilting starts. You can cancel and we will refund your quilting payment. We will ship your quilt back to you by our least expensive tracked method, and the cost of that return shipping is deducted from your refund.

After quilting has started. Because your quilt is already being made for you, we can't refund your payment once quilting has begun. This includes any deposit.

If something isn't right. We want you to love your quilt! Please contact us within 7 days of receiving it and include a few photos. If the problem is with our workmanship, we will make it right by re-stitching the affected area, offering a partial refund, or refunding the quilting charge.

What to expect. Longarm quilting is handcrafted, so you may notice small variations or minor imperfections. These are part of the charm of a handmade quilt and aren't a reason for a refund.

If a package is lost or damaged on its way to you. Please let us know right away. We will help you file a carrier claim and work with you to sort it out.

Contact. info@snowyhearthquilting.com